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Contact us

You can use this form to contact us with any queries relating to automatic enrolment.

Before you do, check if our questions and answers site can help you by using 'Ask us a question.'

Your details
Enter your full organisation/business/individual name
We may use this number to call you about your enquiry.
Your role
Select the option that best describes your role in relation to automatic enrolment. You are acting on behalf of an employer if, eg you are their business adviser, accountant, bookkeeper or independent financial adviser.

Enquiry details
Include as much detail as possible.
You can enter up to 4000 characters
Attach a file if you want to provide more information. Attach one file at a time. The total size limit for all files is 10MB and you can add up to 10 files.
What type of files can I upload?
You can upload:
  • PDF (.pdf)
  • Microsoft Word (.doc/.docx)
  • Excel (.xls/.xlsx)
  • CSV (.csv)
  • Compressed/Zip (.zip)

You cannot upload documents that are password-protected.

Please provide either your letter code or PAYE reference to enable us to deal with your enquiry more effectively.
Your letter code is the 10 digit code found on any of the letters from us about automatic enrolment.
An example of a letter code is 1234567890.
Don't know your letter code?
Your PAYE reference can be found on any of the letters you received from us about automatic enrolment. You can also find it on your letter from HMRC when you first registered as an employer, or from your payroll software.
An example of a PAYE reference is 123/AB456.

Send your enquiry
Data Protection Information

The Pensions Regulator ('TPR') is a data controller for the purposes of the General Data Protection Regulation ('GDPR') and the Data Protection Act 2018. We will process your personal data pursuant to any of our statutory functions and objectives.

The completion of this form is not mandatory. However, your contact information is required to enable TPR to respond to your enquiry.

Where you provide us with your information by consent you may withdraw your consent at any time using the details below. Where you provide personal data of another individual we ask that you ensure you have the necessary consent or authority to do so.

We may share information about you with other government departments or public bodies but not before conducting a data protection impact assessment to ensure your rights are protected. We do not sell, share or supply personal data for commercial purposes.

We will only store your personal data for as long as TPR's retention schedule allows. During this time, you may be able to exercise certain rights in relation to your personal data such as the right to access, objection and data portability. If you feel that we have handled your personal data in a manner inconsistent with your rights, you may lodge a complaint with the Information Commissioner's Office ('ICO').

If you have any questions related to this privacy statement or how we handle your personal data please contact our Data Protection Officer ('DPO') by e-mail at or you can write to us at Telecom House, 125-135 Preston Road, Brighton, BN1 6AF. Further information on how your personal data is used, kept secure and your rights can be found by reading our privacy notice.